Update as of March 24th: We are open but working with minimal staff at Ratio HQ with staggered shifts. Our team is building units to fill backorders and taking care of returns and warranty issues. We are currently shipping orders on a Monday-Wednesday-Friday schedule. Please allow a bit more time than usual for us to process your order or return your call or email. Thank you!
Our hearts go out to all of those impacted by the COVID-19 pandemic. Like many of you, we have friends who have either lost their jobs or have had to lay off dearly loved staff. We are doing our best to stay cool, calm, and collected, while following the guidelines from the state and city government here in Portland, Oregon.
Our small staff of 8 is less than the recommended “no more than 10 people” gathering size, so we are still open and building machines. We are keeping our work stations as far apart as possible, frequently sanitizing all surfaces, and using protective gear when appropriate.
The CDC has advised that the danger of transmission from shipped products is very low and World Health Organization has stated that handling packages is safe.
We have not laid off any staff and will do everything in our power to ensure our staff maintains their usual pay.
We are currently working on a backlog of orders (going back to January) and are eagerly looking forward to having the Ratio Eight back in stock.
If you’re working on your home/homeschool/home office quarantine coffee setup, we’d love to recommend a few of our local roaster friends who have recently had to close cafes. They have some pretty compelling offers - and delicious coffees that we enjoy on the regular - so please support them by buying directly from them!
Looking for some unexpected coffee diversions, like Scandinavian egg coffee? Our friends at Huckberry put together a great piece.
Wishing good health and peace to you in this challenging time ❤️
Mark, Brad, and the Ratio team