Return policy


You have 30 days from receipt of your Ratio machine to try it out. If you decide it's not for you, we'll accept it back for a full refund (subject to following our return instructions; items returned damaged or excessively dirty are subject to a restocking fee). Please note that return labels are available, but we will deduct the cost of the return label from your refund. You may decide to use your own shipping carrier.

To start the return process, fill out this form and we'll get back to you shortly