Help Articles

Got a question about your Ratio or about coffee in general? We've put together some answers to common questions below. Still need help? We're at [email protected]

All Coffee Guides Ratio Eight Ratio Four Ratio Six
Unboxing Your Ratio Six
Unboxing Your Ratio Six
Third Wave Water Q&A
Third Wave Water Q&A
Return policy
Return policy
Warranty policy
Warranty policy
Ratio Eight FAQs
Ratio Eight FAQs
Returning a product
Returning a product
How to file a warranty claim
How to file a warranty claim
Our favorite scales and why they’re important
Our favorite scales and why they’re important
Our favorite grinders to pair with the Ratio Eight
Our favorite grinders to pair with the Ratio Eight
Swapping the power cord on the Eight
Swapping the power cord on the Eight
Ratio Eight Brew Guide & Manual
Ratio Eight Brew Guide & Manual
Deep Cleaning Service for Your Ratio
Deep Cleaning Service for Your Ratio
Cleaning Your Ratio – Water Tank
Cleaning Your Ratio – Water Tank
Thermal Carafe Cleaning, Disassembly & Reassembly
Thermal Carafe Cleaning, Disassembly & Reassembly
Is your grinder up to par?
Is your grinder up to par?
How to Prevent Overflow on the Ratio Eight
How to Prevent Overflow on the Ratio Eight