Help Articles

Got a question about your Ratio or about coffee in general? We've put together some answers to common questions below. Still need help? We're at [email protected]

Is your grinder up to par?
Unboxing Your Ratio Six
Third Wave Water Q&A
Return policy
Warranty policy
Ratio Eight FAQs
Returning an oder
How to file a warranty claim
Our favorite scales and why they’re important
Our favorite grinders to pair with the Ratio Eight
Swapping the power cord on the Eight
Ratio Eight Brew Guide & Manual
Deep Cleaning Service for Your Ratio
Cleaning Your Ratio – Water Tank
Thermal Carafe Cleaning, Disassembly & Reassembly
How to Prevent Overflow on the Ratio Eight