Help Articles

Got a question about your Ratio or about coffee in general? We've put together some answers to common questions below. Still need help? We're at [email protected]

All Coffee Guides Ratio Eight Ratio Six

Unboxing Your Ratio Six

Unboxing Your Ratio Six

Third Wave Water Q&A

Third Wave Water Q&A

Warranty policy

Warranty policy

Ratio Eight FAQs

Ratio Eight FAQs

Returning a product

Returning a product

How to file a warranty claim

How to file a warranty claim

Our favorite scales and why they’re important

Our favorite scales and why they’re important

Our favorite grinders to pair with the Ratio Eight

Our favorite grinders to pair with the Ratio Eight

Swapping the power cord on the Eight

Swapping the power cord on the Eight

Ratio Eight Brew Guide & Manual

Ratio Eight Brew Guide & Manual

Deep Cleaning Service for Your Ratio

Deep Cleaning Service for Your Ratio

Cleaning Your Ratio – Water Tank

Cleaning Your Ratio – Water Tank

Choosing a borosilicate glass or BPA-free water tank

Choosing a borosilicate glass or BPA-free water tank

Thermal Carafe Cleaning, Disassembly & Reassembly

Thermal Carafe Cleaning, Disassembly & Reassembly

Is your grinder up to par?

Is your grinder up to par?

How to Prevent Overflow on the Ratio Eight

How to Prevent Overflow on the Ratio Eight